FAQ

First things first. Who are Omologato?

We're a family owned independent company based in Windsor, England.  All our watches are shipped from either here or from our new offices in Indianapolis USA via DHL.

This is our registered address : Castle Hill House, 12 Castle Hill Windsor SL4 1PD 

Find out more HERE

1/ Do I need an account to purchase from the website?
Not anymore, checkout is now available with a GUEST option 

2/ Which company do you use to deliver?
In the UK we use DHL who are great and also text or email details of when your Omologato® will arrive. Overseas we use DHL, so everything is safe and secure.

3/ What if I don't like what I've bought?
No problem -  you have 14 days to return it back to us. Make sure it has not been worn and all the packaging is in intact. Please note you HAVE to get pre-authorisation from us before you send it back or we will NOT process your refund. 
All details on this link omologatowatches.com/returns
Please email us at sales@omologato.co.uk and we will send you return details.

4/ What does Preorder mean? 
It means the watch is not yet ready and we’re waiting for its first delivery (or we’re temporarily out of stock). The preorder date is the date we expect it to be ready to ship to customers.

5/ Do you sell on the High Street?
We do sell via this website and now a list of physical retailers are available on this page - RETAILERS 

6/ How do I approach Omologato® for Motorsport Sponsorship?
Unlike other brands who run gimmicky competitions for low level sponsorship, we put aside a certain percentage of our profits to invest in Motorsport. Whether it be entry level karting to IndyCar and Le Mans, we may have budget for you. Simply send a proposal with details of how you can activate the brand to SALES@OMOLOGATO.CO.UK

7/ What if my card keeps getting declined or checkout fails?
Firstly, to combat fraud we have had to upgrade our fraud settings. So if your card is declined please contact your card security department and tell them you're buying from us.

PayPal, our card payment processors, have advised that you must enter the STATE/COUNTY you live in on the checkout form as this is used as a form of security check. Do check that.

If you still find you can't complete your purchase do speak to your card issuer again. More often than not we find that their security kicks in and blocks your card. Tell them you are buying from us and they should release the security stop. 
Failing all the above do give us a call +44 1753 622555 or email us at sales@omologato.co.uk - we aim to reply very quickly!

8/ Who are we? We are a family owned company based in Windsor, England. The company was founded by Shami Kalra who has lived in the town all his life. We're not a faceless organisation read more about us HERE

9/ Why don't you give discounts? If we did then we wouldn't have the money to support the sport we all love. 

10/ Returns - please visit our RETURNS page for more details