1/ Do I need an account to purchase from the website?
Yes you do need to set up an account as this secures you as a customer and us from fraud.
2/ Which company do you use to deliver?
In the UK we use DPD who are great and also text or email details of when your Omologato® will arrive. Overseas we use DHL or FedEx so everything is safe and secure.
3/ What if I don't like what I've bought?
No problem - you have 14 days to return it back to us. Make sure it has not been worn and all the packaging is in intact. Please note you HAVE to get pre-authorisation from us before you send it back or we will NOT process your refund.
Please email us at firstname.lastname@example.org and we will send you return details.
4/ What does Preorder mean?
It means the watch is not yet ready and we’re waiting for its first delivery (or we’re temporarily out of stock). The preorder date is the date we expect it to be ready to ship to customers.
5/ Do you sell on the High Street?
We only sell via this website at present but as ever we are making plans for the future
6/ How do I approach Omologato® for Motorsport Sponsorship?
Unlike other brands who run gimmicky competitions for low level sponsorship, we put aside a certain percentage of our profits to invest in Motorsport. Whether it be entry level karting to Formula E and F1, we may have budget for you. Simply send a proposal with details of how you can activate the brand to SALES@OMOLOGATO.CO.UK
7/ What if my card keeps getting declined or checkout fails?
Firstly, to combat fraud the website will not allow you to buy unless you have an account. So have you signed up? If not please do so.
Our card paymnet processor has advised that you must enter the STATE/COUNTY you live in on the checkout form as this is used as a form of security check. Do check that.
If you still find you can't complete your purchase do speak to your card issuer first. More often than not we find that their security kicks in and blocks your card. Tell them you are buying from us and they should release the security stop.
If it still doesn't work try another card.
Failing that : give us a call +44 1753 622555 or email us at email@example.com - we aim to reply very quickly!
8/ Known issue on Tablet purchases - when using a tablet device such as an iPad, we have noted the PROCEED TO CHECKOUT bar doesn't work in landscape mode. Try moving the device to portrait and finishing the transaction. We are working on code to resolve this and will update here when it is sorted.